ACT Scheme Rules

• You must have graduated from the academy and have joined your team.
• Points are allocated based on hours worked the previous month
• In the case of sickness a pro rata rule will be apply to the points allocation
• Agents working part time (part time being less than 36.25) will be pro rata 
• Points accrued during the month an agent leaves the company or department will be deducted.
• Accounts will be deleted when PM is informed or aprx two weeks after the leave date whichever is sooner.
• Where an agent does not give the full notice before leaving, accounts may be deleted and points lost.
• Accounts may be locked in line with disciplinary procedures including any pending investigations. Points may not be accrued during this period. 
• Performance Managers will administer the Red Letter Day point's scheme and their decision is final.
• On occasions extra points may be awarded, this will be at the discretion of the PM.
• Incentive does not form part of the AIM incentive scheme therefore CDM/PM decision is final in all cases.
• In the event of a change request or points dispute - please complete the form located on AAnnette or speak to Layton McCarthy, Performance Manager.